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Payment options

Managing payments on the Financial Service Providers Register

If there is a fee, we let you know how much it is and offer several payment options. You're responsible for the payment of all fees charged to your account, no matter who uses it.

Selecting a payment method

The most practical payment method for you, or an organisation you're acting for, can depend on:

  • how frequently you use the Financial Service Providers Register, and
  • how many people are linked to, and completing transactions on an account.


We offer the following payment methods:

  1. Direct debit - useful if you use our services regularly and want to receive an invoice, and pay your account each month.
  2. Credit card or debit card - practical if you use our services from time to time and want to pay as you go.
  3. Internet banking - suitable if you only use our services occasionally and don't want to set up a direct debit or use a credit or debit card.


Paying by direct debit

When you create an individual or an organisational online account, you're invited to set up direct debit to pay transaction fees. You can also do this at a later time.

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If you want to use the online services of another register, for example, the Companies Register, you need to:

  • set up a separate direct debit on that register, or
  • choose another method of payment to pay the fee, for example, credit or debit card.


How direct debit works

Direct debit allows you to complete transactions online and charge them to your account. You then receive an invoice at the end of each month. The amount of that invoice is deducted from your nominated bank account on the 20th of the following month. If the 20th falls on a Saturday or Sunday, the payment is processed the next business day.

Direct debit can be added to an individual or company account.

Tip | Where your own account is linked to a company account, you'll be asked to confirm which role you're acting in when completing a transaction. If you select:

  • 'for my employer' fees will be added to the company's account
  • 'for myself' fees must be paid at the time using a credit card or debit card or internet banking.


What information you need to provide

To set up direct debit you'll need to provide:

  • details for the bank account from which funds will be deducted each month
  • an email address so we can send a Direct Debit Authority Form for you to sign and return
  • an email address where we can send your monthly invoices.


Authority to add direct debit

To set up direct debit on an individual or company account you must:

  • have a RealMe® login
  • be a registered user of the Financial Service Providers Register
  • be an administrator of the account.


Adding direct debit to an online account

For individual or organisation accounts, log in and follow these steps.

  1. Select Managing your account, and
    • User settings, for individual accounts, or
    • Organisation settings, for organisation accounts
  2. Select Your payment details.
  3. Select Direct debit details, and enter your bank account details and email addresses.
  4. Select Save.
  5. We send an email with a Direct Debit Authority Form attached which must be signed and returned to us before a direct debit facility is activated on your account.


Returning the Direct Debit Authority Form

You can return the signed Direct Debit Authority form by:


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It takes up to 3 working days from when we receive your signed Direct Debit Authority Form to activate your direct debit with the bank. Until then, you can still use your account, but must pay any fees by credit or debit card.


Note | We may perform a credit check on your company (or you, if you're applying for the direct debit option for your own user account) through a credit reference agency.

Find out more about Fees and charges on our Terms and conditions page

Pay by credit or debit card

If you use our services less frequently, credit or debit card payment is a practical payment option. We accept the following credit and debit cards.

  • Visa
  • Mastercard
  • American Express
  • Diners.

We offer secure credit and debit card transaction facilities and your payment, if successful, is confirmed immediately by email.

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You must provide the 3 digit Card Security Code (CSC) on the back of your card when completing an online transaction. For American Express cards, it's the 4 digit code on the front of your card.


Pay using internet banking

If you haven't set up a direct debit, and don't have a credit or debit card, you can pay your fees using internet banking. We use the Payment Express payment gateway.

Payment Express

If you choose this method of payment, you'll be asked to log in to your bank account via a secure Payment Express webpage.

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For security reasons, payments that need to be authorised by more than one signatory of a company can't be made using internet banking.


Your transaction history
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You can only view details of transactions where you've been charged a fee. You won't be able to see details of any free transactions you've completed.

To view your invoice and payment history, select the Invoices and fees button below, and follow these steps.

  1. Under Managing your account, select Invoices and fees.
  2. All invoices issued over the past 6 months appear under Search results.
  3. Change the search criteria at the top of the screen to filter the available information to show:
    • fees you've been charged
    • invoices that have been issued to you
    • credits you've received.
  4. You can also:
    • change the start and end date of your search in the Date Range field
    • restrict your search to fees, invoices or credits of a particular dollar amount
    • search for a particular invoice using the invoice number, amount, entity name or number
  5. To extract your search results to a CSV file select Extract all to file.
  6. To view a particular invoice, select the invoice from your search results and choose View tax invoice. You can print the invoice or save a PDF file to your computer. 


Terms and conditions

Find further information about managing payments to the Financial Service Providers Register, dishonoured invoices and our invoicing policy in our Terms and conditions.

Last updated 5 November 2017