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Technical support

Technical support

If your web page is not displaying correctly or you are unable to use our online services, the information in this section will help you.

Begin by using our Troubleshooting guide to find solutions to common issues.


Troubleshooting guide

My page is not displaying correctly

Is your page not displaying correctly? Are you receiving a 'Page cannot be displayed' message?

You may need to clear your cache/temporary internet files.


My browser doesn't seem to be compatible

If you are using an older or unsupported browser you may be able to use our website with no problems; however you might find that you can't login to use our online services.


I can't view documents on the website

If you have clicked on a document and nothing appears, maybe you have a pop-up blocker installed on your PC or, in the case of a PDF file, perhaps you don't have PDF Reader software installed.


How can I make the website text bigger?

Are you having difficulty reading our website due to the text or font size? Read our online guide to increasing the text size for a range of different browsers.


How does this website utilise cookies?

We use session cookies as they are only on your system temporarily and when you log out from our web site the cookie will be deleted.  


Related topics

Electronic signatures on documents

Standard for the use of a valid electronic signature on documents provided to the Registrar of Companies (Companies Office)

Remote assistance

At times we may use GoToAssist to help us to guide you through an online service. Read more about this remote assistance option.


Scheduled website outages

From 9pm until 11pm every Wednesday night (NZT) this website undergoes routine maintenance and online services will be unavailable during this time. Read about our scheduled outages.


What is RSS?

RSS allows you to keep up to to date with FSPR news from this website.


What is Skype?

Learn what Skype is and how to use it to contact us.