Dispute Resolution Schemes (DRSs)

Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.

• ​Searching the FSPR​
• Uploading documents to the FSPR
• Forgotten your RealMe® username or password
• Setting up your online services account

You can apply online to be a registered FSP. The process depends on what kind of FSP you are — an individual, an entity already registered with the Companies Office, or another entity or body.

• Who must register as an FSP
• Preparing to register an FSP
• Services registered FSPs provide
• Applying to register as an individual FSP
• Applying to register an NZ-registered entity
• Applying to register an other entity
• Amending, withdrawing or deleting an application
• Criminal history checks
• Choosing a Dispute Resolution Scheme
• Forgotten your RealMe® username or password
• Setting up your online services account

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

• Managing payments on the FSPR
• Schedule of fees and levies

You can apply to become an authorised financial adviser (AFA) or Qualifying Financial Entity (QFE), or be licensed to provide other financial services. Find out who to apply to.

• Services registered FSPs provide
• Applying to be an AFA
• Applying to provide licensed market services
• Applying to be a licensed insurer
• Applying to be a non-bank deposit taker
• Applying to register as a bank

To remain registered as a financial service provider (FSP), every year you must confirm your FSP's details and services. Find out how to file your confirmation online or change the month you do it.

• Managing your annual confirmation
• How to file an annual confirmation
• Changing your annual confirmation filing month

All FSPs must keep their details up to date. We may deregister your FSP if you don't comply, but you can reregister in some circumstances. You can also deregister voluntarily.

• Keeping FSP details up to date
• Voluntarily deregistering an FSP
• When the Registrar deregisters an FSP
• Reregistering a financial service provider

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.

• Setting up your online services account
• Getting authority to update records
• Updating your online services account details
• Being an account administrator
• Using your online services account dashboard
• Filing documents with electronic signatures
• Forgotten your RealMe® username or password