Keeping financial service provider (FSP) details up to date

What you must keep current – and how to do it

All financial service providers (FSPs) must keep their details on the Financial Service Providers Register (FSPR) up to date. If you fail to do so, your FSP may be deregistered.

On this page:

Details you need to maintain

Your registration details must be correct at all times, including:

  • contact and address details,
  • your dispute resolution scheme (DRS) membership details,
  • the list of the financial services you offer, and
  • for financial advice providers (FAPs) details of the engagement and disengagement of financial advisers.

The information you need to update will depend on whether you're registered as an individual or an entity.

Individual FSPs

Make sure the following information on the FSPR is current:

  • your full legal name (and any other names you're known by or have been known by previously)
  • your residential address
  • your business address
  • any trading names you use
  • an address we can use for communication, including a work and personal email address.

You also need to keep up to date:

  • the list of financial services you provide
  • your DRS membership details if you must belong to one.

Keeping your DRS details up to date

Changing your personal details

If you are changing your first, middle or last name, adding other names or aliases, or amending your date of birth or gender on the register, you’ll need to undergo a criminal history check.

Criminal history checks

Entities registered on another Companies Office register

If the entity registered as an FSP is also registered on another Companies Office register (for example, Companies Register, Limited Partnerships Register or Incorporated Societies Register), you’ll need to update certain details in that register first. Other information can be updated directly on the FSPR.

Details you'll need to update on another Companies Office register

The following details must be updated on the home register:

  • the entity's name
  • the entity's registered office address, and
  • in the case of a company on the Companies Register, the names and addresses of all directors.

Then, overnight, the details will be applied to the FSPR. If you add new directors on the Companies Register, once the director names and address are applied to the FSPR, you will need to log in to the FSPR to add their date of birth and gender details. You may need to pay for a criminal history check once those details have been provided.

All registers Companies Office

Details you can update on the FSPR

The following information can be updated directly on the FSPR:

  • any trading names you use
  • the address we use for communication, including an email address
  • your business address — the physical address that you provide financial services from
  • the financial services you provide
  • the DRS you belong to
  • details of your controlling owners and senior managers.

Keeping your DRS details up to date

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.

Criminal history checks

Other entities

If the entity registered as an FSP is not registered on any other Companies Office register, make sure the following information on the FSPR is current:

  • the entity’s name
  • the entity’s registered office address
  • the entity’s business address — the physical address that financial services are provided from
  • any trading names, and
  • the address we use for communication, including an email address.

You also need to keep up to date:

  • the list of financial services provided
  • the DRS the entity belongs to
  • details of all, directors, controlling owners and senior managers.

Keeping your DRS details up to date

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person  and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.

Criminal history checks

How to update your details on the FSPR

Before you can update an FSP’s details, you must have:

  • a RealMe® login
  • an online services account with the FSPR
  • authority to manage information for the FSP.

RealMe logins and setting up your online services account

Confirming your authority to update FSP information

To update your details on the register, follow these steps:

  1. Log in to your online services account.
  2. From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
  3. On the ‘View FSP details’ screen, choose the tab you wish to update.
  4. Click on the ‘Maintain’ or ‘Change’ button.
  5. Update the relevant information.
  6. Read the declaration and confirm that you have done so.
  7. Click on ‘Submit’.
  8. Repeat the process if you wish to update details on another tab.
Update details for an FSP

What happens next

We send you an email confirming that your changes have been registered. You'll be able to see any pending changes under My Unfinished Business on your dashboard — for example, any criminal history checks or authorisation requests that aren't completed yet.

Requesting suppression of personal information on the register

Part 9 of the Family Violence Act 2018 allows the Companies Office to ‘suppress’ or make private certain personal information on a public register. A person who has a protection order granted by a New Zealand Family Court can apply to the Companies Office to have personal information on a register suppressed – meaning they cannot be viewed publicly.

To request the suppression, you’ll need to email a written request, along with the protection order, to familyviolence@companiesoffice.govt.nz

Related articles

Other guides in
Managing your registration as a financial service provider (FSP)

Other help topics

Getting started on the register

Registering a financial service provider (FSP)

Dispute resolution schemes (DRSs)

Providing licensed or certified services

Filing an annual confirmation

Deregistration and reregistration

Paying fees and levies

Managing your online services account

View all topics