Forgotten your RealMe® username or password
Get help if you can't log in
Your RealMe® username and password give you access to a range of online government services, including the Financial Service Providers Register (FSPR).
If you've forgotten your username
To receive an email or text message reminder of your username:
- select the Create link at the top of this page
- select Forgot Username? and follow the instructions.
After you've received your username reminder, return to the Financial Service Providers Register (FSPR) home page and select the Login button.
If you've forgotten your password
You can reset your password if you:
- know your username
- have access to the email address or mobile number registered to your RealMe account — usually the one you used to create your login
- know either the answers to your security questions or your PIN.
To reset your password:
- select the Create link at the top of this page
- select Forgotten password? and follow the instructions.
After you've received your temporary password, return to the FSPR home page and select the Login button. You can then create a new password.
Keeping your login details secure
You’re responsible for keeping your RealMe username and password confidential. We'll consider any actions on our site from your RealMe username and password have been made by you.
For further information read our terms and conditions.
All help topics
Using the Financial Service Providers Register (FSPR)
5 guides
Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.
Registering a financial service provider (FSP)
11 guides
You can apply online to be a registered FSP. The process depends on what kind of FSP you are — an individual, an entity already registered with the Companies Office, or another entity or body.
- Who must register as an FSP
- Preparing to register an FSP
- Services registered FSPs provide
- Applying to register as an individual FSP
- Applying to register an NZ-registered entity
- Applying to register an other entity
- Amending, withdrawing or deleting an application
- Criminal history checks
- Choosing a Dispute Resolution Scheme
- Forgotten your RealMe® username or password
- Setting up your online services account
Dispute Resolution Schemes (DRSs)
2 guides
If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).
Paying fees and levies
2 guides
If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.
Applying to provide licensed services
6 guides
You can apply to become an authorised financial adviser (AFA) or Qualifying Financial Entity (QFE), or be licensed to provide other financial services. Find out who to apply to.
Filing an annual confirmation
3 guides
To remain registered as a financial service provider (FSP), every year you must confirm your FSP's details and services. Find out how to file your confirmation online or change the month you do it.
Managing your registration as a financial service provider (FSP)
6 guides
All FSPs must keep their details up to date. We may deregister your FSP if you don't comply, but you can reregister in some circumstances. You can also deregister voluntarily.
Managing your online services account
6 guides
Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.