Forgotten your RealMe® username or password

Get help if you can't log in

Your RealMe® username and password give you access to a range of online government services, including the Financial Service Providers Register (FSPR).

If you've forgotten your username

To receive an email or text message reminder of your username:

  • select the Create link at the top of this page
  • select Forgot Username? and follow the instructions.

After you've received your username reminder, return to the Financial Service Providers Register (FSPR) home page and select the Login button.

If you've forgotten your password

You can reset your password if you:

  • know your username
  • have access to the email address or mobile number registered to your RealMe account — usually the one you used to create your login
  • know either the answers to your security questions or your PIN.

To reset your password:

  • select the Create link at the top of this page
  • select Forgotten password? and follow the instructions.

After you've received your temporary password, return to the FSPR home page and select the Login button. You can then create a new password.

Keeping your login details secure

You’re responsible for keeping your RealMe username and password confidential. We'll consider any actions on our site from your RealMe username and password have been made by you.

For further information read our terms and conditions.

Terms and conditions

All help topics

Using the Financial Service Providers Register (FSPR) 4 guides

Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.

Dispute Resolution Schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Paying fees and levies 2 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Applying to provide licensed services 6 guides

You can apply to become an authorised financial adviser (AFA) or Qualifying Financial Entity (QFE), or be licensed to provide other financial services. Find out who to apply to.

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP), every year you must confirm your FSP's details and services. Find out how to file your confirmation online or change the month you do it.

Managing your registration as a financial service provider (FSP) 4 guides

All FSPs must keep their details up to date. We may deregister your FSP if you don't comply, but you can reregister in some circumstances. You can also deregister voluntarily.

Managing your online services account 7 guides