Our online services accept only some file types and the files must have a combined size of less than 20MB.
Uploading document files
You can only upload the following types of files:
- Portable Document Format (PDF)
- Microsoft Word formats — DOC or DOCX
- Rich text format (RTF)
- Audio Waveform (WFD).
Reducing the size of files
You can reduce the file size of scanned documents by re-scanning them with lower quality settings. The document must still be legible and print clearly — 300 dpi is usually clear enough.
Getting further help
If you still have a problem, get in touch with our contact centre.