Uploading documents to the Financial Service Providers Register (FSPR)

The size and type of files you can upload

Our online services accept only some file types and the files must have a combined size of less than 20MB.

Uploading document files

You can only upload the following types of files:

  • Portable Document Format (PDF)
  • Microsoft Word formats — DOC or DOCX
  • Rich text format (RTF)
  • Audio Waveform (WFD).

Reducing the size of files

You can reduce the file size of scanned documents by re-scanning them with lower quality settings. The document must still be legible and print clearly — 300 dpi is usually clear enough.

Getting further help

If you still have a problem, get in touch with our contact centre.

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All help topics

Using the Financial Service Providers Register (FSPR) 5 guides

Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.

Dispute Resolution Schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Paying fees and levies 3 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Applying to provide licensed services 6 guides

You can apply to become an authorised financial adviser (AFA) or Qualifying Financial Entity (QFE), or be licensed to provide other financial services. Find out who to apply to.

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP), every year you must confirm your FSP's details and services. Find out how to file your confirmation online or change the month you do it.

Managing your registration as a financial service provider (FSP) 6 guides

All FSPs must keep their details up to date. We may deregister your FSP if you don't comply, but you can reregister in some circumstances. You can also deregister voluntarily.

Managing your online services account 6 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.