How to contact us by phone, email, or post with an enquiry about the FSPR
Logging in with RealMe®
A RealMe login is required to log in to access a range of online services on the Financial Service Providers Register. You are no longer able to access RealMe using Internet Explorer. Please use, or download a different internet browser, such as Microsoft Edge or Google Chrome.
If you need help with your RealMe® login
If you can’t remember your RealMe username or password, you can use the ‘Forgot username’ or ‘Forgot password’ options on our login page.
We're open for your calls Monday to Friday — 8.30am to 5pm, excluding public holidays.
|New Zealand||Freephone: 0508 377 746|
|Any other country||Phone: +64 3 962 6162|
Getting help with phone calls
If English isn’t your first language let us know when you call and we’ll use our interpreting service, Connecting Now. Let us know the language you want and wait to be connected to an interpreter.
If you're deaf or have difficulty hearing, you can use the video relay service.
If you're speaking to a Client Service Advisor about an issue you're having with our online services, they may ask to view your screen so they can understand what’s going on.
Use the online form to email us. We'll reply within 2 working days — or sooner if we can.
Write to us
Private Bag 92061
Victoria Street West
Financial Service Providers Register
Level 1, 162 Victoria Street
Our office hours for courier deliveries are 8.30am to 5pm.
Make a complaint
If you have a complaint about an unregistered or registered FSP, who you complain to depends on the nature of the complaint.
If your enquiry is about the Companies Office or one of the other registers we administer, you can find full contact details on our main Contact us page.
Contact us — Companies Office