Keeping financial service provider (FSP) details up to date

What you must keep current – and how to do it

All financial service providers (FSPs) must keep their details on the Financial Service Providers Register (FSPR) up to date. If you fail to do so, your FSP may be deregistered.

Details you need to maintain

Under section 17 of the Financial Service Providers (Registration and Dispute Resolution) Act 2008, your registration details must be correct at all times. This includes:

  • contact and address details,
  • your dispute resolution scheme (DRS) membership details,
  • the list of the financial services you offer, and
  • for financial advice providers (FAPs) details of the engagement and disengagement of financial advisers.

The information you need to update will depend on whether you're registered as an individual or an entity.

Adding financial services

If you wish to provide additional financial service(s), you’ll need to add the service to your FSP registration. If it is a licensed service, you must also apply or have applied directly to the relevant licensing authority – either the Financial Markets Authority (FMA) or the Reserve Bank of New Zealand. Once we receive confirmation that you’re licensed for the service, your registration details will be updated.

Individual FSPs

Make sure the following information on the FSPR is current:

  • your full legal name and any other names you're known by or have been known by previously
  • your residential address
  • your business address
  • any trading names you use
  • an address we can use for communication, including a work and personal email address.

You also need to keep up to date:

  • the list of financial services you provide
  • your DRS membership details if you must belong to one.

Changing your personal details

If you are changing your first, middle or last name, adding other names or aliases, or amending your date of birth or gender on the register, you’ll need to undergo a criminal history check.

Criminal history checks

Entities registered on another Companies Office register

If the entity registered as an FSP is also registered on another Companies Office register (for example, Companies Register, Limited Partnerships Register, Incorporated Societies Register), you’ll need to update certain details in that register first. Other information can be updated directly on the FSPR.

Details held on another Companies Office register

The following details must first be updated on the home register, and then refreshed on the FSPR:

  • the entity's name
  • the entity's registered office address, and
  • in the case of a company on the Companies Register, the names and addresses of all directors.

How to refresh details updated on other registers

Once the home register has been updated, follow the steps below to have those changes refreshed in the FSPR:

  1. Log in to your online services account.
  2. From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
  3. On the ‘View FSP details’ screen, click the ‘Refresh’ button.
  4. At the bottom of the panel headed ‘Important Information’, click ‘OK’.
  5. We’ll confirm by email that your details have been refreshed. Please ensure you read this email as further action may be required.Note

Details you can update on the FSPR

The following information can be updated directly on the FSPR:

  • any trading names you use
  • the address we use for communication, including an email address
  • your business address — the physical address that you provide financial services from
  • the financial services you provide
  • the DRS you belong to
  • details of your controlling owners and senior managers.

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.

Criminal history checks

Other entities

If the entity registered as an FSP is not registered on any other Companies Office register, make sure the following information on the FSPR is current:

  • the entity’s name
  • the entity’s registered office address
  • the entity’s business address — the physical address that financial services are provided from
  • any trading names, and
  • the address we use for communication, including an email address.

You also need to keep up to date:

  • the list of financial services provided
  • the DRS the entity belongs to
  • details of all, directors, controlling owners and senior managers.

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person  and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.

Criminal history checks

How to update your details on the FSPR

Before you can update an FSP’s details, you must have:

  • a RealMe® login
  • an online services account with the FSPR
  • authority to manage details of the FSP's registration.

To update your details on the register, follow these steps:

  1. Log in to your online services account.
  2. From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
  3. On the ‘View FSP details’ screen, choose the tab you wish to update.
  4. Click on the ‘Maintain’ or ‘Change’ button.
  5. Update the relevant information.
  6. Read the declaration and confirm that you have done so.
  7. Click on ‘Submit’.
  8. Repeat the process if you wish to update details on another tab.
Update details for an FSP

What happens next

We send you an email confirming that your changes have been registered. You'll be able to see any pending changes under My Unfinished Business on your dashboard — for example, any criminal history checks or authorisation requests that aren't completed yet.

All help topics

Getting started on the register 4 guides

A new financial advice regime came into effect on 15 March 2021 which also brought about changes to the Financial Service Providers Register.

Registering a financial service provider (FSP) 9 guides

Dispute resolution schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Applying to provide licensed services 4 guides

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP) you must confirm your FSP's details and services each year. Find out how to file your confirmation online, or to change the month you do it

Managing your registration as a financial service provider (FSP) 6 guides

Deregistration and reregistration 3 guides

You can voluntarily deregister a financial service provider (FSP), or it may be deregistered by the Registrar. In some circumstances you can object to a deregistration, or apply to have the FSP reregistered.

Paying fees and levies 3 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Managing your online services account 6 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.