Keeping financial service provider (FSP) details up to date

Make sure the following information on the FSPR is current:

• your full legal name (and any other names you're known by or have been known by previously)
• your residential address
• your business address
• any trading names you use
• an address we can use for communication, including a work and personal email address.

You also need to keep up to date:

• the list of financial services you provide
• your DRS membership details if you must belong to one.

Changing your personal details

If you are changing your first, middle or last name, adding other names or aliases, or amending your date of birth or gender on the register, you’ll need to undergo a criminal history check.

If your entity is registered on the Financial Service Providers Register (FSPR)  and on another Companies Office register (such as the Companies Register, Limited Partnerships Register or Incorporated Societies Register), some details must be updated on the source (home) register first..

Only after those details are updated on the source register can they be refreshed and displayed on the FSPR.

Details you must update on the source register;

• the entity's legal name
• the entity's registered office address, and
• For companies on the Companies Register:
  • Names and residential addresses of all directors
  • Director appointments and resignations

How to refresh updated details on the FSPR

Once the source register has been updated, follow these steps to refresh the information on the FSPR:

1. Log in to Online Services
2. From your dashboard, find the FSP using search or the FSP registrations tab
3. Select the FSP to open the View FSP details page
4. Select Refresh (top‑left of the page)
5. Read the Important information panel and select OK
6. You will receive an email confirming the refresh. Read the email carefully, as further action may be required

Important note

Addresses marked as pending

If the address is shown as ‘pending’ on the source register, it will not flow through to the FSPR.  You will need to wait until the address becomes current and then use the ‘Refresh’ function again to allow the updated address to flow through to the FSPR.

Director appointments and removals

You must ensure director details are kept up to date on the FSPR as soon as changes are made on the source register.

Delays can result in:

• Removed directors continuing to show as current on the FSPR
• Removed directors being included in criminal history check renewals
• Newly appointed directors not appearing in maintenance updates or annual confirmations

It is the responsibility of the financial service provider to ensure that director information is accurate and consistent across all registers.

Details you can update on the FSPR

The following information can be updated directly on the FSPR:

• any trading names you use
• the address we use for communication, including an email address
• your business address — the physical address that you provide financial services from
• the financial services you provide
• the DRS you belong to
• details of your controlling owners and senior managers.

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.

If the entity registered as an FSP is not registered on any other Companies Office register, make sure the following information on the FSPR is current:

• the entity’s name
• the entity’s registered office address
• the entity’s business address — the physical address that financial services are provided from
• any trading names, and
• the address we use for communication, including an email address.

You also need to keep up to date:

• the list of financial services provided
• the DRS the entity belongs to
• details of all, directors, controlling owners and senior managers.

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person  and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.