Keeping financial service provider (FSP) details up to date

What you must keep current and how to do it

All financial service providers (FSPs) must keep their registration details up to date on the Financial Service Providers Register (FSPR). Your contact and address details, Dispute Resolution Service membership details and the list of the financial services you offer must be updated as soon as they change.

What you need to keep up to date

Details you need to keep up to date depend on whether you're an individual FSP or registered as an entity. Under Section 17 of the Financial Service Providers (Registration and Dispute Resolution) Act 2008, your details must be up to date at all times.

Financial Service Providers (Registration and Dispute Resolution) Act 2008 — Section 17 New Zealand Legislation

Adding new services

If you add new services that you need to be licensed for by the Financial Markets Authority (FMA) or the Reserve Bank, you need to contact them to apply for your licence. If you're granted a licence or are authorised by one of them, they update your registration to show this.

Applying to provide licensed services

Individual FSPs

Make sure the following information on the FSPR is current:

  • your full legal name and any other names you're known by or have been known by previously
  • your residential address
  • your business address
  • any trading names you use, and
  • an address we can use for communication, including an email address.

You also need to keep up to date:

  • the list of financial services you offer
  • the membership details of the Dispute Resolution Scheme (DRS) if you must belong to one.

Services registered FSPs provide

Keeping your DRS details up to date

NZ-registered entities

If you're registered on another Companies Office register you need to update some details there first. Other information you can update on the FSPR.

Details held on another Companies Office register

You can't update details on the FSPR if they're sourced from another register for example the Companies Register. Update the following information on the relevant register:

  • your entity's name
  • registered office, and
  • director names and addresses.

Keeping company details up to date Companies Register

All registers Companies Office

Other changes (eg, addition of directors) needs to be confirmed and submitted by an authorised user of the FSPR before they're updated. In this case, you will receive an email and a new item - a Companies refresh task - appears in My unfinished business on your dashboard.

Details you update on the FSPR

There is some information you need to update directly on the FSPR including:

  • any trading names you use
  • the address we use for communication, including an email address
  • your business address — the physical address that you provide financial services from
  • the list of financial services you offer
  • the Dispute Resolution Scheme (DRS) you belong to
  • details of your controlling owner and senior managers.

Services registered FSPs provide​

Keeping your DRS details up to date

Adding new people

If you add someone new who hasn't had a criminal history check on the FSPR in the last 36 months, you'll have to undergo a check and pay a fee of $35 (plus GST).

Criminal history checks

Other entities

Make sure the following information on the FSPR is current:

  • your name
  • your registered office
  • your business address — the physical address that you provide financial services from
  • any trading names you use, and
  • the address we use for communication, including an email address.

You also need to keep up to date:

  • the list of financial services you offer
  • any authorisations or licences you have to offer those services
  • the Dispute Resolution Scheme (DRS) you belong to
  • details of your controlling owner and senior managers.

Services registered FSPs provide

Keeping your DRS details up to date

Adding new people

If you add someone new who hasn't had a criminal history check on the FSPR in the last 36 months, you'll have to pay a fee of $35 (plus GST).

Criminal history checks

How to update your FSP's details and services

To update details, you must have:

  • a RealMe® login
  • an online services account with the Financial Service Providers Register (FSPR)
  • authority to act for your FSP.

Setting up your online services account 

Getting authority to update FSP records

Log in, search for your FSP and follow these steps.

  1. From the My Tools menu at the top of the FSP details screen select Change request to FSP.
  2. On the Review page, there are sections you can access and update. Use the tabs at the top or select Change details in each review section.
  3. Update the details that have changed.
  4. Return to the Review page. Read the declaration about disqualification and select the confirmation option that applies to you. Select Continue. The status of your declaration changes to Confirmed.
  5. Select Continue. Your changes won't be saved until you submit them.
  6. Pay any relevant criminal history check or authorisation fees.

Managing payments on the FSPR

Update FSP details

After you've updated your details

We send you an email confirming that your changes have been registered. You'll be able to see any pending changes under My Unfinished Business on your dashboard — for example, any criminal history checks or authorisation requests that aren't completed yet.

All help topics

Using the Financial Service Providers Register (FSPR) 4 guides

Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.

Registering a financial service provider (FSP) 11 guides

You can apply online to be a registered FSP. The process depends on what kind of FSP you are — an individual, an entity already registered with the Companies Office, or another entity or body.

Dispute Resolution Schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Paying fees and levies 2 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Applying to provide licensed services 6 guides

You can apply to become an authorised financial adviser (AFA) or Qualifying Financial Entity (QFE), or be licensed to provide other financial services. Find out who to apply to.

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP), every year you must confirm your FSP's details and services. Find out how to file your confirmation online or change the month you do it.

Managing your registration as a financial service provider (FSP) 4 guides

All FSPs must keep their details up to date. We may deregister your FSP if you don't comply, but you can reregister in some circumstances. You can also deregister voluntarily.

Managing your online services account 7 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.