Keeping financial service provider (FSP) details up to date
What you must keep current – and how to do it
All financial service providers (FSPs) must keep their details on the Financial Service Providers Register (FSPR) up to date. If you fail to do so, your FSP may be deregistered.
Details you need to maintain
Under section 17 of the Financial Service Providers (Registration and Dispute Resolution) Act 2008, your registration details must be correct at all times. This includes:
- contact and address details,
- your dispute resolution scheme (DRS) membership details,
- the list of the financial services you offer, and
- for financial advice providers (FAPs) details of the engagement and disengagement of financial advisers.
The information you need to update will depend on whether you're registered as an individual or an entity.
Adding financial services
If you wish to provide additional financial service(s), you’ll need to add the service to your FSP registration. If it is a licensed service, you must also apply or have applied directly to the relevant licensing authority – either the Financial Markets Authority (FMA) or the Reserve Bank of New Zealand. Once we receive confirmation that you’re licensed for the service, your registration details will be updated.
How to update your details on the FSPR
Before you can update an FSP’s details, you must have:
- a RealMe® login
- an online services account with the FSPR
- authority to manage details of the FSP's registration.
To update your details on the register, follow these steps:
- Log in to your online services account.
- From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
- On the ‘View FSP details’ screen, choose the tab you wish to update.
- Click on the ‘Maintain’ or ‘Change’ button.
- Update the relevant information.
- Read the declaration and confirm that you have done so.
- Click on ‘Submit’.
- Repeat the process if you wish to update details on another tab.
What happens next
We send you an email confirming that your changes have been registered. You'll be able to see any pending changes under My Unfinished Business on your dashboard — for example, any criminal history checks or authorisation requests that aren't completed yet.
Related articles
- Filing an annual confirmation
- Keeping your DRS details up to date From Dispute resolution schemes (DRSs)