Keeping financial service provider (FSP) details up to date

Make sure the following information on the FSPR is current:

• your full legal name and any other names you're known by or have been known by previously
• your residential address
• your business address
• any trading names you use
• an address we can use for communication, including a work and personal email address.

You also need to keep up to date:

• the list of financial services you provide
• your DRS membership details if you must belong to one.

Changing your personal details

If you are changing your first, middle or last name, adding other names or aliases, or amending your date of birth or gender on the register, you’ll need to undergo a criminal history check.

Criminal history checks

If the entity registered as an FSP is also registered on another Companies Office register (for example, Companies Register, Limited Partnerships Register, Incorporated Societies Register), you’ll need to update certain details in that register first. Other information can be updated directly on the FSPR.

Details held on another Companies Office register

The following details must first be updated on the home register, and then refreshed on the FSPR:

• the entity's name
• the entity's registered office address, and
• in the case of a company on the Companies Register, the names and addresses of all directors.

How to refresh details updated on other registers

Once the home register has been updated, follow the steps below to have those changes refreshed in the FSPR:

1. Log in to your online services account.
2. From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
3. On the ‘View FSP details’ screen, click the ‘Refresh’ button.
4. At the bottom of the panel headed ‘Important Information’, click ‘OK’.
5. We’ll confirm by email that your details have been refreshed. Please ensure you read this email as further action may be required.Note

Details you can update on the FSPR

The following information can be updated directly on the FSPR:

• any trading names you use
• the address we use for communication, including an email address
• your business address — the physical address that you provide financial services from
• the financial services you provide
• the DRS you belong to
• details of your controlling owners and senior managers.

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.

Criminal history checks

If the entity registered as an FSP is not registered on any other Companies Office register, make sure the following information on the FSPR is current:

• the entity’s name
• the entity’s registered office address
• the entity’s business address — the physical address that financial services are provided from
• any trading names, and
• the address we use for communication, including an email address.

You also need to keep up to date:

• the list of financial services provided
• the DRS the entity belongs to
• details of all, directors, controlling owners and senior managers.

Adding new people or changing their details

If you add someone who has not had a criminal history check on the FSPR in the past 36 months, they'll need to undergo a check. The same is true if the first, middle or last name of a person  and/or other names/aliases are added or changed, or if the person’s date of birth or gender are amended.

Criminal history checks