Deregistering a financial service provider (FSP) voluntarily

Who can request it – and how to do it

You can ask us to deregister your financial service provider (FSP) if you are no longer providing, or able to offer, financial services. Send us your request using our online service.

What deregistration means

Once you’re deregistered, you can no longer offer to provide financial services under that registration.

Requests for deregistration are made under Section 18(2), Financial Service Providers (Registration and Dispute Resolution) Act 2008 .

Who can request deregistration

  • If you're an individual FSP you can submit a deregistration request yourself.
  • If you're an entity that is registered as an FSP, representatives of your entity may apply, for example a director or senior manager.
  • Any person or organisation that can complete transactions on your FSPs behalf, is also able to submit a request.
  • Before you can request deregistration, you must have authority to update information on the FSPR.
  • If you’re a third party, the FSP must complete our Voluntary Deregistration Authority Form [PDF, 157 KB]. The FSP will need to send this to you so you can upload it when you submit your deregistration request.

Preparing to apply

Before you can submit a deregistration request you must have the following:

  • a RealMe® login
  • an online services account with the FSPR
  • authority to update information for your FSP.

RealMe logins and setting up your online services account

Confirming your authority to update FSP information

How to request deregistration

To apply to deregister an FSP, follow these steps:

  1. Log in to your online services account.
  2. From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
  3. On the ‘View FSP details’ screen, choose the ‘Request Voluntary Deregistration’ button.
  4. Provide the reason for applying for deregistration
  5. Advise whether you’d like the FSP to be deregistered as soon as possible or on a specific date in the future.
    • The deregistration date cannot be the same day as you submit your application nor more than 30 days in the future. If the FSP provides licensed or certified services, or is awaiting licensing or certification, you must specify a date that’s at least 5 working days in the future.
  6. You have the option of providing documents to support your request.
    • If you're a third party making this request, upload the completed Voluntary Deregistration Authority Form.
  7. Read the declaration and confirm that you have done so.
  8. Click on ‘Submit’.
Request deregistration of an FSP

What happens next

We will review your request. We aim to complete our review within 3 working days and we'll email you with the outcome. You can check the status of your request by checking the ‘Applications Saved or Under Review’ tab on your dashboard.

If your request is accepted, we will:

  • send you a notice of deregistration to tell you when we have deregistered your FSP, and
  • place a public notice of deregistration against your FSP on the Financial Service Providers Register (FSPR) for a period of 20 working days.

News and notices

If your request is rejected, we will email you and explain our reasons for not accepting your request.

All help topics

Getting started on the register 6 guides

Before you can register as a financial service provider, maintain your details, or use the register, there are a few things you need to know.

Registering a financial service provider (FSP) 9 guides

To register as a financial service provider you must apply online. The process depends on what kind of provider you are — an individual or an entity.

Dispute resolution schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Providing licensed or certified services 6 guides

You need to be licensed or certified to provide certain financial services. Find out who to apply to.

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP) you must confirm your FSP's details and services each year. Find out how to file your confirmation online, or to change the month you do it

Managing your registration as a financial service provider (FSP) 7 guides

All FSPs must keep their details on the register up to date. We may deregister your FSP if you fail to meet your obligations.

Deregistration and reregistration 3 guides

You can voluntarily deregister a financial service provider (FSP), or it may be deregistered by the Registrar. In some circumstances you can object to a deregistration, or apply to have the FSP reregistered.

Paying fees and levies 3 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Managing your online services account 6 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.