Dispute resolution schemes (DRSs)
- Choosing a dispute resolution scheme FSPs offering a service to retail clients must belong to an approved dispute resolution scheme.
- Keeping your DRS details up to date If you are required to join a dispute resolution scheme, you must keep details of your membership up to date on the register.
Other help topics
Getting started on the register
Before you can register as a financial service provider, maintain your details, or use the register, there are a few things you need to know.
Registering a financial service provider (FSP)
To register as a financial service provider you must apply online. The process depends on what kind of provider you are — an individual or an entity.
Providing licensed or certified services
You need to be licensed or certified to provide certain financial services. Find out who to apply to.
Filing an annual confirmation
To remain registered as a financial service provider (FSP) you must confirm your FSP's details and services each year. Find out how to file your confirmation online, or to change the month you do it
Managing your registration as a financial service provider (FSP)
All FSPs must keep their details on the register up to date. We may deregister your FSP if you fail to meet your obligations.
Deregistration and reregistration
You can voluntarily deregister a financial service provider (FSP), or it may be deregistered by the Registrar. In some circumstances you can object to a deregistration, or apply to have the FSP reregistered.
Paying fees and levies
If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.
Managing your online services account
Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.