When the Registrar deregisters a financial service provider (FSP)

When we may deregister your FSP and how to object

We notify you if we intend to deregister your FSP. You have 20 working days to object before we deregister your FSP.

Reasons we deregister a financial service provider (FSP)

We may deregister an FSP if:

  • we've been notified that an FSP is no longer operating or qualified to operate — for example, by the Financial Markets Authority (FMA)
  • its registration was accepted based on false or misleading information
  • fees you pay are dishonoured, declined or reversed
  • you must, but don't join a Dispute Resolution Scheme (DRS) within 10 working days of registering
  • you fail to file your annual confirmation.

Receiving a notification to deregister

If we take action to deregister your FSP, we notify you first by email and also send you a letter. It includes information about how to object online and the final date for lodging an objection.

How to object to deregistration

Only someone with authority over your FSP can object to deregistration and must do so within 20 working days of receiving our email notifying you of our intention to deregister your FSP.

To object, you must have:

  • a RealMe® login
  • an online services account with the Financial Service Providers Register (FSPR)
  • authority to act for your FSP.

Log in, search for your FSP and follow these steps.

  1. From your My tools dropdown menu, choose Lodge an objection.
  2. Provide the reasons for your objection to deregistration in the Comments field.
  3. Select Browse or Choose file to upload any supporting documents — their combined size must be less than 20MB.
  4. Select Submit to send us your objection.

How we process your objection

After we've considered your objection, we email you to tell you the outcome. We may accept, reject or extend the objection period if necessary.

If your objection request is accepted we cancel the deregistration of your FSP.

If your objection is rejected

If we reject your objection we advise:

  • you — and let you know that you have a right to appeal the decision in the High Court
  • any authorities you're licensed by to provide financial services — that is, the Financial Markets Authority (FMA) or the Reserve Bank
  • the Dispute Resolution Scheme you belong to, if applicable
  • the public, by placing a notice of deregistration against your FSP on the Financial Service Providers Register (FSPR).

In some cases you may be able to reregister, but you must do that within 2 months of deregistration.

All help topics

Using the Financial Service Providers Register (FSPR) 4 guides

Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.

Dispute Resolution Schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Paying fees and levies 2 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Applying to provide licensed services 6 guides

You can apply to become an authorised financial adviser (AFA) or Qualifying Financial Entity (QFE), or be licensed to provide other financial services. Find out who to apply to.

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP), every year you must confirm your FSP's details and services. Find out how to file your confirmation online or change the month you do it.

Managing your registration as a financial service provider (FSP) 4 guides

All FSPs must keep their details up to date. We may deregister your FSP if you don't comply, but you can reregister in some circumstances. You can also deregister voluntarily.

Managing your online services account 7 guides