Managing payments on the Financial Service Providers Register (FSPR)

Your invoicing and payment options 

Many online services can be completed on the FSPR free of charge. If there is a fee, we’ll let you know how much it is and offer several payment options. You're responsible for the payment of all fees and levies charged to your online services account, no matter who uses it.

Schedule of fees and levies

Where an online service has a fee attached, a message appears showing the fee and giving you the option to ‘Process Payment’, or ‘Cancel’ without completing the transaction.

Our schedule of fees shows which online services you must pay for.

Selecting a payment method

We offer the following payment methods.

  • direct debit
  • credit card or debit card
  • internet banking.

Paying by direct debit

Once you’ve created your online services account, you can arrange to pay by direct debit.

How direct debit works

Our direct debit payment option allows you to complete transactions online and charge them to your online services account. You then receive an invoice at the end of each month. The amount owed is deducted from your nominated bank account on the 20th of the following month. If the 20th falls on a Saturday or Sunday, the payment is processed the next business day.

The direct debit payment facility can be used by an individual or organisation online services account.

Information you'll need to provide

To set up direct debit payment you'll need to provide:

  • details for the bank account from which funds will be deducted each month
  • an email address so we can send a Direct Debit Authority Form to sign and return
  • an email address where we can send your monthly invoices.

Terms and conditions — Fees and levies

Setting up direct debit payment

Before you can set up direct debit payment for an online services account you must:

  • have a RealMe® login
  • have an online services account with the FSPR
  • be an administrator if the account is for an organisation.

To set up your direct debit, follow these steps:

  1. Log in to your online services account.
  2. From the ‘Accounts’ menu on your dashboard, select ‘My direct debit details’.
  3. Enter your bank account details.
  4. Click on ‘Save’.
Log in and update details for an FSP
Completing a Direct Debit Authority Form

After you've submitted your direct debit request, we’ll send you an email with a Direct Debit Authority Form attached. You must sign and return this before we can activate the direct debit facility on your online services account.

You can return the signed Direct Debit Authority form by:

  • post, to the address at the top of the form, or
  • email.


Paying by credit or debit card

If you use our online services less frequently, credit or debit card is a practical payment option.

We accept the following credit and debit cards.

  • Visa
  • Mastercard
  • American Express
  • Diners.

We offer secure credit and debit card transaction facilities. Your payment, if successful, is confirmed immediately on screen and by email. 

Paying using internet banking

If you haven't set up a direct debit payment option, and don't wish to pay by credit or debit card, you can pay your fees using internet banking. We use the Windcave payment gateway.

If you choose this method of payment, you'll be asked to log in to your bank account using a secure Windcave webpage.

Your invoice and payment history

You can view and download details of your invoiced transactions, and also fees you've been charged, payments you've made and credits you've received.

Tracking your invoice and payment history

To find your invoice and payment history, log in to your online services account, navigate to your dashboard and follow these steps.

  1. From the ‘Accounts’ menu select ‘My invoices’.
  2. Change the search criteria at the top of the screen to filter the available information to show:
    • fees you've been charged (‘My Transactions’) or ‘Un-invoiced Fees’ (applicable to direct debit and direct credit payments)
    • invoices, credit notes or refunds, or
    • the status (All, Open, Closed).
  3. You can also:
    • change the start and end dates of your search in the ‘Date Range’ field
    • search for a particular invoice using the invoice number, client reference, entity name or entity number (being the FSP number).
  4. To extract your search results to a CSV file, select ‘Extract all to file’.
  5. To view a particular invoice, select the invoice from your search results. You can print the invoice or save a PDF file to your computer.
Log in and update details for an FSP

Terms and conditions

You can find further information about managing fees and invoices in our terms and conditions.

Terms and conditions — Fees and levies

All help topics

Getting started on the register 6 guides

Dispute resolution schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP) you must confirm your FSP's details and services each year. Find out how to file your confirmation online, or to change the month you do it

Deregistration and reregistration 3 guides

You can voluntarily deregister a financial service provider (FSP), or it may be deregistered by the Registrar. In some circumstances you can object to a deregistration, or apply to have the FSP reregistered.

Paying fees and levies 3 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Managing your online services account 6 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.