Many online services can be completed on the FSPR free of charge. If there is a fee, we’ll let you know how much it is and offer several payment options. You're responsible for the payment of all fees and levies charged to your online services account, no matter who uses it.
Schedule of fees and levies
Where an online service has a fee attached, a message appears showing the fee and giving you the option to ‘Process Payment’, or ‘Cancel’ without completing the transaction.
Our schedule of fees shows which online services you must pay for.
Selecting a payment method
We offer the following payment methods.
- direct debit
- credit card or debit card
- internet banking.
Paying by direct debit
Once you’ve created your online services account, you can arrange to pay by direct debit.
How direct debit works
Our direct debit payment option allows you to complete transactions online and charge them to your online services account. You then receive an invoice at the end of each month. The amount owed is deducted from your nominated bank account on the 20th of the following month. If the 20th falls on a Saturday or Sunday, the payment is processed the next business day.
The direct debit payment facility can be used by an individual or organisation online services account.
Information you'll need to provide
To set up direct debit payment you'll need to provide:
- details for the bank account from which funds will be deducted each month
- an email address so we can send a Direct Debit Authority Form to sign and return
- an email address where we can send your monthly invoices.
Setting up direct debit payment
Before you can set up direct debit payment for an online services account you must:
- have a RealMe® login
- have an online services account with the FSPR
- be an administrator if the account is for an organisation.
To set up your direct debit, follow these steps:
- Log in to your online services account.
- From the ‘Accounts’ menu on your dashboard, select ‘My direct debit details’.
- Enter your bank account details.
- Click on ‘Save’.
Completing a Direct Debit Authority Form
After you've submitted your direct debit request, we’ll send you an email with a Direct Debit Authority Form attached. You must sign and return this before we can activate the direct debit facility on your online services account.
You can return the signed Direct Debit Authority form by:
- post, to the address at the top of the form, or
Paying by credit or debit card
If you use our online services less frequently, credit or debit card is a practical payment option.
We accept the following credit and debit cards.
- American Express
We offer secure credit and debit card transaction facilities. Your payment, if successful, is confirmed immediately on screen and by email.
Paying using internet banking
If you haven't set up a direct debit payment option, and don't wish to pay by credit or debit card, you can pay your fees using internet banking. We use the Windcave payment gateway.
If you choose this method of payment, you'll be asked to log in to your bank account using a secure Windcave webpage.
Your invoice and payment history
You can view and download details of your invoiced transactions, and also fees you've been charged, payments you've made and credits you've received.
Tracking your invoice and payment history
To find your invoice and payment history, log in to your online services account, navigate to your dashboard and follow these steps.
- From the ‘Accounts’ menu select ‘My invoices’.
- Change the search criteria at the top of the screen to filter the available information to show:
- fees you've been charged (‘My Transactions’) or ‘Un-invoiced Fees’ (applicable to direct debit and direct credit payments)
- invoices, credit notes or refunds, or
- the status (All, Open, Closed).
- You can also:
- change the start and end dates of your search in the ‘Date Range’ field
- search for a particular invoice using the invoice number, client reference, entity name or entity number (being the FSP number).
- To extract your search results to a CSV file, select ‘Extract all to file’.
- To view a particular invoice, select the invoice from your search results. You can print the invoice or save a PDF file to your computer.
Terms and conditions
You can find further information about managing fees and invoices in our terms and conditions.