Updating your online services account details

How to update your contact and direct debit details

You can update your personal and organisation contact details, and your direct debit information using the My Account option in your online services account.

Updating personal details

To update your contact details, log in and follow these steps.

  1. Select Account settings from the Manage and maintain menu.
  2. Update your contact details as required — name, email address, physical address, postal address, phone, mobile and fax number.

Being an account administrator

Updating or adding direct debit details

To update your direct debit details or set up a new one, log in, search the register for your FSP and follow these steps.

  1. Select Account settings from the Manage and maintain menu.
  2. If you have an existing direct debit facility with us you can update:
    • the bank account details
    • the email address we use to send you tax invoices
    • the PO Box or physical address that appears on your invoice.

Managing payments on the FSPR

All help topics

Using the Financial Service Providers Register (FSPR) 4 guides

Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.

Registering a financial service provider (FSP) 11 guides

You can apply online to be a registered FSP. The process depends on what kind of FSP you are — an individual, an entity already registered with the Companies Office, or another entity or body.

Dispute Resolution Schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Paying fees and levies 2 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Applying to provide licensed services 6 guides

You can apply to become an authorised financial adviser (AFA) or Qualifying Financial Entity (QFE), or be licensed to provide other financial services. Find out who to apply to.

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP), every year you must confirm your FSP's details and services. Find out how to file your confirmation online or change the month you do it.

Managing your registration as a financial service provider (FSP) 4 guides

All FSPs must keep their details up to date. We may deregister your FSP if you don't comply, but you can reregister in some circumstances. You can also deregister voluntarily.

Managing your online services account 7 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.