Deregistering a financial service provider (FSP) voluntarily

What deregistration means

Once you are deregistered, you can no longer offer to provide financial services under that registration.

Requests for deregistration are made under Section 18(2), Financial Service Providers (Registration and Dispute Resolution) Act 2008.

Who can request deregistration

• If you are an individual FSP you can submit a deregistration request yourself.
• If you are an entity that is registered as an FSP, a representative of your entity can submit a deregistration request. For example, this can be a director or a senior manager.
• If you are a third-party person or organisation that can complete transactions on your FSPs behalf, you can also submit a deregistration request for your FSP. Your FSP must complete a Voluntary Deregistration Authority Form and send this to you. You must then upload this when you submit your request.
• Before you can request deregistration, you must have authority to update information on the FSPR.

Preparing to apply

Before you can submit a deregistration request you must have the following:

• a RealMe® login
• an online services account with the FSPR
• authority to update information for your FSP.

How to request deregistration

To apply to deregister an FSP, follow these steps:

1. Log in to your online services account.
2. From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
3. On the ‘View FSP details’ screen, choose the ‘Request Voluntary Deregistration’ button.
4. Provide the reason for applying for deregistration
5. Advise whether you would like the FSP to be deregistered as soon as possible or on a specific date in the future.
   • The deregistration date cannot be the same day as you submit your application nor more than 30 days in the future.
   • If the FSP provides licensed or certified services, or is awaiting licensing or certification, you must specify a date that is at least 5 working days in the future.
6. You have the option of providing documents to support your request.
   • If you are a third party making this request, upload the completed Voluntary Deregistration Authority Form. This form must be completed and signed by either the FSP individual themselves, or by one of the FSP entity’s senior officers. 
7. Read the declaration and confirm that you have done so.
8. Click on ‘Submit’.

Request deregistration of an FSP

What happens next

We will review your request. We aim to complete our review within 3 working days and we will email you with the outcome. You can check the status of your request by checking the ‘Applications Saved or Under Review’ tab on your dashboard.

If your request is accepted, we will:

• send you a notice of deregistration to tell you when we have deregistered your FSP, and
• place a public notice of deregistration against your FSP on the Financial Service Providers Register (FSPR) for a period of 20 working days.

If your request is rejected, we will email you and explain our reasons for not accepting your request.

Other guides in

Deregistration and reregistration

• Deregistration of a financial service provider (FSP) by the Registrar
• Reregistering a financial service provider (FSP)

Other help topics