Deregistration of a financial service provider (FSP) by the Registrar

When we may deregister your FSP – and how to object

The Registrar may decide to deregister your FSP, or be instructed to do so. Where we’ve initiated the deregistration, we'll notify you of our decision and you'll have 20 working days to lodge an objection.

Reasons we deregister an FSP

Legislation outlines the reasons why the Registrar may deregister an FSP. For example, if:

  • it failed to file its annual confirmation
  • where required to, it failed to join a dispute resolution scheme (DRS) within 10 working days of registering and/or being engaged by a financial advice provider
  • its registration was accepted based on false or misleading information
  • payments of fees are dishonoured, declined or reversed
  • directed by the Financial Markets Authority (FMA) or the Financial Advisers Disciplinary Committee (FADC).

Refer to the legislation

We may send you a notice of intention to deregister

If we take action to deregister your FSP, we’ll notify you first by email and also send you a letter. This contains information about how to object and the final date for lodging an objection.

If the Financial Markets Authority (FMA) or the Financial Advisers Disciplinary Committee (FADC) directs us to deregister your FSP, deregistration is immediate and you cannot object to the deregistration.

How to object to deregistration

Before you can submit your objection, you must have:

  • a RealMe® login
  • an online services account with the FSPR
  • authority to act for your FSP.

To submit your objection, follow these steps:

  1. Log in to your online services account.
  2. From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
  3. On the ‘View FSP details’ screen, choose the ‘Lodge an Objection’ button.
  4. Provide the reason for your objection
  5. If you have documents that support your reason for objecting, you can upload a copy.
  6. Read the declaration and confirm that you have done so.
  7. Click on ‘Submit’.
Object to the deregistration of an FSP

What happens next

We will review your objection and we’ll send you email confirmation that this review is underway.

After we've considered your objection, we’ll email you the outcome.

  • If your objection is accepted subject to certain conditions, we’ll let you know what other steps you need to take. For example, you may need to update details on the register such as filing an annual confirmation or updating Dispute Resolution Scheme details.
  • If your objection is accepted with no conditions, we’ll email you to confirm that and cancel the deregistration of your FSP.
  • If we reject your objection, we’ll email you and explain our reasons for not accepting your objection. You also have the right to appeal the decision in the High Court (or the District Court if relevant). The FSP will be deregistered once the period for objections has passed.

Completing the deregistration

Once the period for objections has passed, if there are no active objections, we’ll deregister your FSP. We’ll send you an email confirming this, and we’ll also advise:

  • the DRS you belong to, if applicable and
  • any authorities you're licensed or certified by to provide financial services — that is, the FMA, the Reserve Bank or the Commerce Commission.

We must also give notice of all deregistrations to the general public. We do this by placing a notice of deregistration against your FSP on the Financial Service Providers Register (FSPR). We’ll also publish a deregistration notice in the ‘News and notices’ section of our website.

Check our current notices

In some cases you may be able to reregister, but you must do that within 60 calendar days of being deregistered.

All help topics

Getting started on the register 6 guides

Dispute resolution schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Filing an annual confirmation 3 guides

To remain registered as a financial service provider (FSP) you must confirm your FSP's details and services each year. Find out how to file your confirmation online, or to change the month you do it

Deregistration and reregistration 3 guides

You can voluntarily deregister a financial service provider (FSP), or it may be deregistered by the Registrar. In some circumstances you can object to a deregistration, or apply to have the FSP reregistered.

Paying fees and levies 3 guides

If you're a financial service provider (FSP), you pay fees for some transactions, including registration. You also pay levies to the Financial Markets Authority (FMA). There are several ways to pay.

Managing your online services account 6 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.