Forgotten your RealMe® username or password

If you've forgotten your username

To receive an email or text message reminder of your username:

  • select the Create link at the top of this page
  • select Forgot Username? and follow the instructions.

After you've received your username reminder, return to the Financial Service Providers Register (FSPR) home page and select the Login button.

If you've forgotten your password

You can reset your password if you:

  • know your username
  • have access to the email address or mobile number registered to your RealMe account — usually the one you used to create your login
  • know either the answers to your security questions or your PIN.

To reset your password:

  • select the Create link at the top of this page
  • select Forgotten password? and follow the instructions.

After you've received your temporary password, return to the FSPR home page and select the Login button. You can then create a new password.

Keeping your login details secure

You’re responsible for keeping your RealMe username and password confidential. We'll consider any actions on our site from your RealMe username and password have been made by you.

For further information read our terms and conditions.

Terms and conditions