Keeping Dispute Resolution Scheme (DRS) details up to date

How to enter or update details of your DRS

If you provide financial services to retail clients, you must enter details of your DRS membership on the Financial Service Providers Register (FSPR) and keep the information up to date.

When you need to update DRS details

You must provide details of the DRS membership to us within 10 working days of registering as a financial service provider (FSP).

 

After you're registered as an FSP, you may need to update your DRS details if you change:

  • to another provider, or
  • your job — your new employer could belong to a different DRS or, if they're using the same DRS as your previous employer, they will have a different membership number.

How to update DRS details

To update the details of your DRS, you must have:

  • a RealMe® login
  • an online services account with the FSPR
  • authority to act for your FSP.

Setting up your online services account

Getting authority to update FSP records

Log in, search for your FSP, view its details and follow these steps.

  1. Select Change request to FSP from the My tools menu on your dashboard.
  2. Select the Financial services tab.
  3. Update your DRS details in the Dispute Resolution Scheme section at the bottom of the page.
  4. Go to the Review tab to check the details you've entered are correct.
  5. Confirm the declaration and select Submit to save your changes.

We send you an email confirming that your changes have been registered.

Update FSP details

If you don't keep DRS details up to date

We can deregister your FSP if you don't keep your DRS details up to date.

When the Registrar deregisters an FSP

All help topics

Using the Financial Service Providers Register (FSPR) 4 guides

Get help to search the FSPR, upload documents, set up your online services account and find out what to do if you forget your RealMe® username or password.

Registering a financial service provider (FSP) 11 guides

You can apply online to be a registered FSP. The process depends on what kind of FSP you are — an individual, an entity already registered with the Companies Office, or another entity or body.

Dispute Resolution Schemes (DRSs) 2 guides

If you provide financial services to retail clients, you must join a DRS within 10 working days of registering and keep your membership details up to date on the Financial Service Providers Register (FSPR).

Paying fees and levies 2 guides

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Applying to provide licensed services 6 guides

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Filing an annual confirmation 3 guides

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Managing your registration as a financial service provider (FSP) 6 guides

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Managing your online services account 7 guides

Your FSPR online services account allows you to keep your FSP's contact and payment details up to date. From your account dashboard you can view and manage outstanding applications and tasks.